FAQ

Have questions? We would love to answer them.

Are you a travel agent?

We are highly experienced travel planners who go above and beyond to provide you with customized travel planning services. We are more than travel agents, as we act as your personal travel planner so you don’t have to spend your time searching hundreds of deals that all look the same.

How does your service work?

We gather detailed information from you based on your specific travel requirements, then we do all the research and present options to you. We develop customized travel itineraries for you based on your unique requirements.

How do you find travel deals?

We are connected to some of the largest travel suppliers in the world, and work diligently to always offer you the best deals available.

Why should I chose you to book my travel?

We understand that your plate is already full with many responsibilities and competing priorities for work, family, and other activities you partake in. As busy professionals ourselves, we also have some of the same issues in our own lives. With many years’ experience in the travel industry at some level or the other, we have developed numerous travel processes, procedures and best practices that we use to help you. We take every step and go the extra mile for each of our clients. We want you to focus on everything else while we focus on all of your travel planning needs. We pride ourselves on going the extra mile to make sure all your vacation and travel needs are met, and we make ourselves available to you when you need us most.

Why do you charge a fee?

We spend a lot of time researching and finding the best possible deals for you. This requires hours of our time working behind the scenes with numerous suppliers to get you the best vacation deals. We are experts in the travel industry and we leverage our vast knowledge to work for you. Just as you have your favorite hairstylist or barber that keeps your hair looking good, your dentist that keeps your mouth healthy, your accountant that files your taxes and keeps you compliant, your mechanic that keeps your car running, and all the other professionals you hire to help you manage your life, we are here to take care of all of your travel planning needs from A-Z.

Is your fee refundable?

We refund your fee in full within 7 business days of your departure on your vacation. It is not refundable should you not book with us, as we would have done hours of work to provide you with a customized itinerary based on your requirements that you can still use should you decide to book on your own.

How do we pay the fee?

We email an invoice to you using a secure payment source, and we never see your credit card info. You safety is important to us!
We invoice you after we gather info, and before we send your customized itinerary.

What type of clients do you work with?

Our clients are very busy professionals who demand the best in everything, and don’t have time to spend hours searching online for the perfect vacation. Our clients love being pampered and see the value in having a concierge travel planner do all the leg work on planning amazing vacations, so they can just sit back and relax.

What types of vacations can you help me with?

We do it all!

Romantic getaways
Cruise vacations
River cruises
All-inclusive packages
Destination weddings
Honeymoons
Cuba cruises & tours
Vacation deals
Group travel
Family reunions
Special occasions with friends
Unique travel requests
Hotel, flight, and excursions arrangements
Don’t see what you want? Just email us and we will help you!

How do I get started?

Please Request Your Customized Trip and we will contact you to get started.

Do you sell our info?

No. Your privacy is very important to us, and we will never share or sell your info.

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